Reference

Privacy Policy — How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. This policy explains what we gather, why we use it, and how you can request changes or deletion.

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77u Privacy Policy — How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your account data, or need to update or delete information, reach out through any of these channels. Our support team handles privacy requests alongside general account inquiries.

Live Chat Open the chat panel in your account lobby or on our homepage. Ask for a privacy-request escalation and our team will guide you through the process and confirm the timeline for your request.
Email Support Send your privacy inquiry to our support email address. Include your registered mobile number or username so we can locate your account quickly and verify your identity before processing the request.
Account Settings Log in and visit your account-settings page. Some data fields can be updated directly by you, including email and mobile number. For deletion or export requests, use the contact options above.
DATA HANDLING

How We Secure and Manage Your Information

We built our data practices around the realities of mobile-first access in Bangladesh. Your bKash, Nagad and Rocket payment details pass through secure channels, your login sessions are tracked by device to spot unauthorised access, and your support history stays on record so we can resolve issues faster when you return.

Encrypted Transmission

Payment instructions and login credentials travel over SSL-encrypted connections. Your bKash PIN, Nagad password and Rocket security codes never reach our servers — you authenticate directly with your wallet provider when you send funds.

Cookie and Session Tracking

We use session cookies to recognise your device and keep you logged in across page refreshes. Persistent cookies remember your language preference and last game category. You can clear cookies in your browser settings at any time.

Account Data Retention

We keep your registration details, payment logs and game history for as long as your account is active and for a reasonable period afterward to meet operational requirements. Closed accounts are archived and personal identifiers are eventually removed.

Your Data Rights

You can request a copy of the information we hold about you, ask us to correct inaccurate details, or request account deletion. Contact our support team with your registered mobile number to start a data request.

Privacy Policy Questions from Bangladesh Account Holders

These are the privacy questions we hear most often from players in Dhaka, Chittagong and across Bangladesh. If your question is not covered here, reach out through live chat or email support.

We collect your mobile number, email address and username during registration. When you deposit via bKash, Nagad or Rocket we log the transaction reference and amount to credit your wallet. We also record your device type and IP address for security purposes.

We do not share your payment details with third parties for marketing. Your wallet provider processes the transaction and sends us a confirmation reference. We log that reference to match the deposit to your account but we never see your wallet PIN or password.

We retain account records for as long as your account is active and for a reasonable period afterward to meet operational and legal requirements. If you request deletion we will remove personal identifiers once any outstanding obligations are resolved.

Yes. Contact our support team through live chat or email with your registered mobile number. We will verify your identity and provide a copy of your account data within a reasonable timeframe depending on the scope of the request.

Log in to your account and visit the settings page. You can update your email and mobile number directly. If you need to change the number linked to your bKash, Nagad or Rocket wallet, contact support to verify the new details.

We use session cookies to keep you logged in and persistent cookies to remember your language and lobby preferences. You can clear or block cookies in your browser settings but some features may not work properly without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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