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How We Handle Your Account and Your Rights

Your access to 77u depends on your local law and whether you are in an eligible region. These terms set out what we collect, how we use it, and what you can do if you want to change or remove your information.

Jurisdiction-Aware TermsbKash, Nagad, Rocket CoveredAccount Data RightsClear Contact Paths
77u How We Handle Your Account and Your Rights
REACH OUR LEGAL TEAM

How to Contact Us About These Terms

If you have a question about these terms, want to request your data, or need to report a concern, use the channels below. For account-specific queries — including payment disputes on bKash, Nagad, or Rocket — have your account ID and transaction reference ready before you reach out.

Live Chat Open the chat widget in your account dashboard for the fastest response on legal or data queries. Available during standard support hours.
Email Support Send detailed legal or data requests to our support address. We aim to respond within one business day for documented account matters.
Help Centre The Help Centre covers common legal questions including account closure, data deletion, and what happens to your wallet records when you leave.
DATA AND ACCOUNT SECURITY

How We Protect Your Account Information

Security on your 77u account runs at the login layer and at the payment layer. Every login session uses OTP verification sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. Payment instructions are never displayed unless you are authenticated. We store passwords in hashed form; our staff cannot read them. If you suspect unauthorised access, change your password immediately and contact support with your account ID.

OTP Login Flow Each new session triggers an OTP to your registered mobile. Without that code, the account does not open — this applies on both mobile browser and desktop.
Payment Data Handling Wallet numbers you use for bKash, Nagad, or Rocket deposits are stored encrypted. We never display your full wallet number in any interface after the initial entry.
Data Retention Policy Account data is kept for the period required by applicable rules. Once that window passes, inactive account records are deleted from live systems on a scheduled basis.
Requesting Your Data You can request a copy of the data we hold on your account by contacting support via live chat or email. We process verified data requests within the timeframe applicable law requires.

Common Questions About Your Rights and These Terms

These are the questions we get most often when it comes to legal terms, data, and account conditions. If your question is not here, reach out via live chat with your account ID ready.

Yes. Access and eligibility depend entirely on your local law and the regions we support. If your jurisdiction does not permit this type of activity, you should not open or use an account.

We collect the transaction amount, timestamp, and wallet reference provided by the payment network. We do not store your full bKash or Nagad PIN or password at any point.

Yes. Contact us via live chat or email with your account ID and we will process your request. Verified requests are handled within the timeframe required by applicable rules.

Contact support to initiate account closure. Transaction records tied to bKash, Nagad, or Rocket payments are retained for the legally required period, then deleted from active systems.

We post the updated terms on this page. Continuing to use your account after an update means you accept the new version. If you disagree, close your account and request data deletion.

Change your password immediately, then contact support via live chat with your account ID and the date you noticed the issue. Our team will review the session log for your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.